Effective 16 October 2026
1. Booking and payment
Appointments are confirmed once the booking process and any required payment are completed. Please verify the selected service, clinic location, date and time before completing payment.
2. Cancellation and rescheduling
- Appointments cancelled or rescheduled at least 24 hours before the scheduled time may be rescheduled without charge or refunded.
- Cancellations made less than 24 hours before the appointment may not be eligible for a refund.
- If you do not attend without prior notice, the appointment will be considered a no-show and the session may be treated as used.
3. Cancellations by PhysioEgypt
If PhysioEgypt cancels an appointment, you may choose to reschedule without additional charges or receive a full refund for the cancelled session.
4. Treatment packages
- An unused package may be cancelled and refunded, subject to applicable law.
- If a package has started, completed sessions may be recalculated at the standard individual-session price. The remaining eligible balance will then be refunded.
- Package validity and any special conditions are displayed before purchase.
- Used or expired sessions are not normally refundable unless required by law.
5. Completed services
Once an appointment has been attended and the clinical service has been provided, its payment is generally non-refundable. This does not affect your rights if the service was not delivered as agreed or if a refund is required under Egyptian law.
6. Refund method and processing time
Approved refunds will be returned through the original payment method whenever possible. PhysioEgypt will initiate an approved refund within seven calendar days. The time required for funds to appear may vary by bank, card issuer or payment provider. Unrecoverable payment-provider or bank charges may be deducted where permitted by law and disclosed to you.
7. Contact us
To request a cancellation, rescheduling or refund, please provide your name, telephone number, appointment details and payment reference.